Q. Do I have to make reservations in advance?
A. No, you can just stop in, but it is highly recommended you at least call first. Also, our convenient online reservation system allows you make reservations day or night.
Q: Should we arrive early?
A: Yes, we recommend for you to arrive 15-30 mins before your assigned time slot so we can go over the safety briefing and familiarize you with your boat so those two procedures don’t cut into your paid time. Also, be sure to have already used the restroom prior to your arrival to our office because there are no restrooms on our office boat. Also to maximize your time please watch our Youtube Safety Briefing Video at https://youtu.be/KtWkVnAzsjM
Q. What’s the min. age required to rent a boat?
A. You must be at least 21 years old with proper ID to rent.
Q. Are pets allowed on the boats?
A. Yes. As long as you clean up after your pets you’re welcome to bring them along.
Q. Are there charging ports to charge cell phones on the boats.
A. No. It would be wise to show up with a fully charged cell phone if you choose to take advantage of the Bluetooth Stereo that are available for your enjoyment or in case of an emergency. It would also be wise to bring a Portable Power Bank for charging if you have one.
Q. Do you rent jet skis?
Q. Do you cancel reservations due to bad weather?
A. Yes, we are required to cancel based on high winds/waves as well as severe weather alerts. Your reservations will be refunded or you can reschedule for another day and time.
Q. What is your cancellation policy?
A. Non-weather related cancellations are subject to a 20% cancellation fee and must be made 24 hours before the scheduled reservation date/time. Customers canceling less than 24 hours in advance are only eligible for a future credit to be used at their discretion.
Customers who do not show for their reservation will be charged FULL PRICE for that reservation.
Cancellation of reservations on holidays, holiday weekends or special events must be made 7 days in advance or no refunds will be issued. (ie Labor Day, Gasparilla, etc)
Due to the scheduling of other customers’ reservations, please arrive on time since late arrivals will not extend your return time.
Customers are responsible for the original reservation made. Changes made due to late arrival will not affect the overall price of the rental.
Customers are entitled to a full refund given the following situations:
Due to unavoidable weather-related conditions.
If issues arise beyond our control such as unforeseen mechanical or electrical problems.
Q. Are food and beverages available for my trip?
A. Customers are welcome to bring food and drinks, coolers are provided by request. All items brought onboard must leave you at the end of your rental.
Q. Are there life jackets on board?
A. Yes, all necessary safety equipment will be provided to you with your rental. Child sizes are available, but we suggest bringing an appropriately fitted life jacket for everyone in your party to ensure everyone one’s comfort.
Q. What should I wear?
A. SUNBLOCK!! You should always wear something to protect your skin. It gets hot and you can burn quickly. Otherwise, bathing suits, light clothing, hats, glasses or whatever else you are comfortable in being in the sun. Please remember, you are likely to get wet, if even only slightly, so bring items that can handle water. Aerosol sunscreen is prohibited on rental boats.
Q. Is there shade on the boat?
A. Yes. All of our boats have tops.
Q. do your boats have GPS units.
A. Yes. All our boats have GPS units with depth finders.